Responsible Gaming
Gaming Should Be Entertainment
At Ugly Mug Cafe, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Online casino games are games of chance, and the house always has a mathematical edge. Never gamble with money you cannot afford to lose, and always set limits before you play.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your province) to access our services. Gambling is illegal for minors. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs, you may be developing a gambling problem:
- Chasing losses by gambling more money to recover what you've lost
- Hiding your gambling activity from family, friends, or loved ones
- Gambling with money needed for essential expenses (rent, bills, food)
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, school, or personal relationships due to gambling
- Borrowing money or going into debt to fund gambling
- Unsuccessful attempts to cut back or stop gambling
- Using gambling as an escape from problems or negative emotions
- Experiencing mood swings related to gambling wins and losses
Self-Help Tools & Responsible Gaming Features
We provide the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're willing to lose before you stop playing
- Reality Checks: Receive regular reminders during play sessions about how long you've been playing and how much you've wagered
- Session Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from our platform for a set period (days, weeks, months, or permanently)
These tools are available through your account settings. We encourage you to use them as part of a responsible gaming strategy.
Support & Help Resources
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these organizations:
Canada
- Responsible Gambling Council (RGC)
www.responsiblegambling.org
Evidence-based research and resources for problem gambling prevention in Canada - Gamblers Anonymous Canada
Support meetings and peer-to-peer assistance across Canada - Provincial Gambling Helplines:
Most Canadian provinces operate confidential helplines offering free counseling and support
International Resources
- GamCare (United Kingdom)
www.gamcare.org.uk
Free counseling and support services for problem gamblers - GamStop (United Kingdom)
www.gamstop.co.uk
National self-exclusion scheme for online gambling - Gambling Help Online (Australia)
www.gamblinghelponline.org.au
Free counseling and self-help resources - National Council on Problem Gambling (United States)
www.ncpgambling.org
Helpline: 1-800-522-4700
Resources and referrals for problem gambling support
Need Help?
If you believe you have a gambling problem, please seek help immediately. There is no shame in asking for support. Speaking with a counselor or therapist who specializes in gambling addiction can make a real difference.
Help is confidential, free, and available 24/7 through the organizations listed above. You can also speak to a healthcare provider or contact a local addiction service in your province.
Your wellbeing is important to us. If you need to self-exclude from our platform or have questions about responsible gaming tools, please contact our customer support team.